SoMLIS is a PhD research project that explores the use of social media as an information source to understand transitions between non-crisis and crisis stages.
We study the experiences of professionals and digital volunteers using social media in public organizations, software developers supporting the development of social media analytics support systems, and experts with knowledge of the field to gain a holistic perspective of the role that social media insights play in an organization.
When these experiences are analyzed together we encounter various levels of use, adoption, integration, learning, and trust of social media insights and social media analytics tools within the organizations. However, the relevance that social media as a source of information acquires in the midst of crisis is a common denominator across experiences and type of stakeholders. This is our starting point for the formulation of attributes of transition.
